Refund & Cancellation Policy
When orders can be cancelled and how refunds are paid.
Every piece at Sweet Pea is one of one and secondhand, sold as found. Please read this before you buy.
Cancellations
Orders can't be cancelled once paid. The moment you pay, the piece is yours and comes off the shop, so please be sure before you check out.
When we refund
We don't refund change-of-mind purchases. We refund you in full when we can't fulfil your order, for example:
- the piece sold to someone else while your payment was going through. This refund is automatic; you don't need to ask.
- we can't deliver to your address.
How refunds are paid
Refunds go back to the payment method you used, through Razorpay. Banks usually take 5 to 7 working days to show the money in your account.
Returns
We don't accept returns or exchanges. See our return policy.
If something is wrong
If your parcel arrives damaged, or it isn't the piece you ordered, email us at hello@svveetpea.com right away and we'll sort it out with you.
If you have any questions about our refund and cancellation policy, please contact us using our contact page.